> (At least now i got a reply!)
>
> Your reply raises 3 immediate issues:
>
> 1) If you were indeed willing to do business with me *before*, why
> then did you ignore my last 2+1 mails (see next issue), on Oct 31, Dec
> the 1st and Dec the 5th?
>
> 2) Since you claimed to have sent me already 1 battery and got lost,
> and after i had personally instructed you to choose a service with
> tracking capabilities from
> my country's postal-service, why did you choose to ignore that mail? [3]
>
> 3) How can you be so sure about whom to blame for the missed delivery
> of the battery?
> Why should it be a problem with my postal-service and not yours?
> How does that attitude imply your willing to do business with me?
>
>
>
> Ok, the money issue is not so important, but the failed-to-deliver
> support, it is,
> therefore i choose to go public with it.
>
> It is my attitude not to bargain or "blackmail" anyone to provide me
> with decent customer-support,
> therefore i choose *not* to warn you before sending this complaint
> mail, but provide you with enough "pings' to reply.
>
> I need to insist that it was *after* you repeatedly ignored my mails
> that i went public with this issue.
> I have been struggling with your services from September, and now it
> has been 3 months since then.
>
>
> Although that you state publicly that you choose not to do any more
> "business" with me,
> i hope that this mail will encourage you to stand-up to your promises
> to other OpenMoko adopters for the good of the community.
>
>
> Kostis Anagnostopoulos
>
>
>
> [3] My mail asking you to choose a service with tracking capabilities:
> ---------- Forwarded message ----------
> From: ankostis <ankostis@gmail.com>
> Date: Fri, Oct 31, 2008 at 3:34 PM
> Subject: Re: [Fwd: Re: Problem with new battery]
> To: Rob Wood <rob@truebox.co.uk>
>
>
> Hi Rob,
>
> i'm very sorry to hear that my problem has cost TrueBox 2 batteries,
> but i assure you that if i finally end-up with 2 batteries, i will
> send the spare one back to you,
> just as an appreciation of your attitude so far, Rob.
>
> Yet, at the moment, i have no battery at all!
>
> My Home address is:
> ...
> Greece
>
> My Job Address is:
> ...
> Greece
>
> You have succesfully sent me my FR at the second-one (job).
> If you choose that one, i would prefer that the packaging is small
> so as to avoid any complains on behalf of our support-staff.
>
> I don't mind waiting for 1-2 weeks or even more, but i would recommend
> that your postage-service does indeed provide for "package-tracking",
> in order to avoid any problems this time.
> (I know, for instance, that the Greek Post-Office provides tracking
> even for the cheapest of packagings)
>
> Thank you in Advance,
> Kostis Anagnostopoulos
>
> On Wed, Dec 10, 2008 at 4:05 PM, Customer Services
>
> <customerservices@truebox.co.uk> wrote:
> > Kostis
> >
> > It is a real shame that you consider bad mouthing us in public is good
> > practice. We have sent you 2 batteries that have not arrived entirely at
> > our cost, you claim you have not received them but we have no way to
> > verify that is the case. We cannot send batteries with tracking numbers
> > as that increases the cost 3 fold, we have done everything we can to
> > rectify your problem, we cannot be held responsible for courier/postal
> > services in your country. We get complains from customers who ask why we
> > send packages that must be signed for! Whatever we do as a company we
> > cannot make everyone happy, people have different opinions of what should
> > be done. What I will say is that we have many happy customers and your
> > bad mouthing of us in public when we have tried to resolve your problem
> > is not acceptable and you can take it from us now that we will no longer
> > do business with you as an individual because of that.
> >
> > ankostis wrote:
> >
> > Hi,
> >
> > as a last resort i'm reporting publicly my problems regarding a
> > broken-on-arrival battery from Truebox.com after i had ordered from
> > them OpenMoko's FR, on August 2008.
> >
> > I reported my problematic battery as soon as i got my hands on it, on
> > late August-September on the following MLs:
> > [1]: New battery semi-charged but not charging, is protection-circuit
> > broken?
> > [2]: Will a full discharge reset the battery-protection-circuit's CPU?
> >
> > I also communicated the problem with truebox and after running a
> > script they provided me with,
> > they accepted to replace my battery.
> >
> > Ever since, i sent many mails and received half as many replies,
> > but no battery arrived.
> >
> > Once they claimed me that they had sent a battery but it was somehow
> > never delivered to me.
> > I asked them for some tracking id but never replied back about it.
> >
> >
> > I'm including just a small fraction of my mail concerning this
> > incident, below, as context.
> >
> > Currently, i'm still using my FR utilizing a Nokia-BL batter with
> > 800mh, enough for just some hours of continuous operation.
> > I would really appreciate any advice on how to procceed from now on.
> >
> > Sincerely
> > Kostis Anagnostopoulos
> >
> >
> > PS: I live in Greece, Crete, so i suppose that makes me an "endangered
> > species", since i have not heard any other Moko-owner from Greece.
> >
> >
> > [1]
http://lists.openmoko.org/nabble.html#nabble-td795261
> > [2]
http://lists.openmoko.org/nabble.html#nabble-td834341
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> > ---------- Forwarded message ----------
> >
> > From: ankostis <ankostis@gmail.com>
> > Date: Fri, Oct 31, 2008 at 2:41 PM
> > Subject: Re: [Fwd: Re: Problem with new battery]
> > To: Rob Wood <rob@truebox.co.uk>,
customerservices@truebox.co.uk
> >
> >
> > Please,
> >
> > I bought an FreeRunner OpenMoko device from TrueBox at the mid-of July
> > and i received it on August 2008,
> > but it had a broken battery.
> > I described the problem initially at the openmoko mailling-lists:
> >
> >
http://lists.openmoko.org/pipermail/support/2008-August/002388.html
> >
> > I reported the problem to TrueBox back on September the 1st,
> > and then i was told by Rob Wood that you will send me a replacement
> > battery. (i provide some context from older emails, below)
> >
> > I'm still waiting for my replacement-battery to arrive.
> > The last mail i sent 3 days ago,went un-answered.
> >
> > Can you please give me an update on this item?
> >
> > Greetings,
> > Kostis Anagnostopoulos
> >
> >
> >
> > On Tue, Sep 2, 2008 at 12:36 PM, Rob Wood <rob@truebox.co.uk> wrote:
> >
> >
> > Hi Kostis,
> >
> > It does look like there is a problem with your battery. We will post you
> > a replacement.
> >
> > Best regards,
> >
> > Rob
> >
> >
> > On Thu, Oct 16, 2008 at 10:48 AM, Rob Wood <rob@truebox.co.uk> wrote:
> >
> >
> > A second one was sent when we "talked" last time. I guess it has not
> > arrived?
> >
> > Cheers
> >
> > Rob
> >
> > On Thu, Oct 2, 2008 at 1:33 PM, Rob Wood <rob@truebox.co.uk> wrote:
> >
> >
> > We will ship you another battery. Can you just confirm your FULL address
> > in the format that has the best chance of it being delivered:)
> >
> >
> > On Wed, Oct 29, 2008 at 8:00 PM, ankostis <ankostis@gmail.com> wrote:
> >
> >
> > Hi, Rob,
> >
> > i still have not received the battery, and it's been almost a month
> > since you send it.
> > It ussualy takes (approximately) a week for a normal package to arrive
> > from UK to Greece by Royal Mail.
> >
> > Can you check it one more time, please,
> >
> > Greetings,
> > Kostis
> >
> >
> > --
> > --------------------------------------------------------------------
> > Customer Services - TrueBox
> >
https://www.truebox.co.uk/trueboxportal/index.php?wk=ContactUs
> > T: +44-845-508-3397 F: +44-190-826-8908 Time zone: London
> > Our helpline is open between 09:30 and 17:00 Monday to Friday.
> > SolutionTrax Ltd Registered in England: 4494022 Trading as TrueBox
> > Please note: Calls to our helpline may be monitored and or recorded
> > for training and security purposes.
>
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