On Sun, Apr 13, 2008 at 08:40:11PM +0200, Rafael J. Wysocki wrote:
Very true. One other thing which might get confusing/frustrating on the
user side is that currently, Linux is the *only* product which requires
the bug reporter to find the fault change (yes, I know, it's scalable).
All other products the reporter uses work differently: the reporter
contacts the editor/author/support/... and briefly describes his problem.
Support asks him for a bit more details, remains silent for some time,
then comes up with a patched version to confirm that the bug is fixed.
So it is understandable from the user's standpoint that Linux appears
quite complex to report bugs. But we should remind users that LKML is
*not* a place to get free kernel support, but it's a *development*
mailing list, and that it is somewhat expected that developers ask
reporters for more development related contribution.
But if the reporter does not want to/cannot do much more, we should
not aggress him, and point it to other places instead (eg: at least
create an entry in bugzilla so that their report is not lost, and
they have a chance to get contacted when the fix is known).
Regards,
Willy
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