...
Perhaps make lists of
- bug reports which never lead to any debug activity
(no responsible person/team was found, or a seemingly person/team
did not start to debug the report)
- known regressions on release,
- regressions that became known after release,
- subsystems with notable backlogs of old bugs,
- other categories?
Select typical cases from each categories, analyze what went wrong in
these cases, and try to identify practicable countermeasures.
Another approach: Figure out areas where quality is exemplary and try
to draw conclusions for areas where quality is lacking.
--
Stefan Richter
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http://arcgraph.de/sr/
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