On Sun, Nov 25, 2007 at 09:07:23PM +0100, Rafael J. Wysocki wrote:
It's not that much a different issue:
If there was for each bug a maintainer looking soon after it, we should
not have many bugs open for a longer time.
There are two different cases:
- no maintainer at all
- maintainer is too busy with other stuff for looking at bug reports
But both cases boil down to the point of how to find maintainers...
First of all, Bugzilla is a quite often used bug tracker in the open
source world [1], so many users already know it.
But more important, "it pretends to require them to spend" isn't true
because there's no pretending - we actually often require bug reporters
to spend a lot of time on the bug report (e.g. when asking for
bisecting).
I'm also sometimes writing bug reports in different areas, and in my
experience it doesn't matter whether it's web-based Bugzilla, the
email-based Debian bug tracker or whatever else system - the time spent
on a good bug report is not spend on pasting the text whereever or on
clicking on a few boxes, the time is spent on tracking the issue down
and writing a good bug report.
What matters for a bug reporter is to get a solution for his problem
within a reasonable amount of time.
And that's part of the problem.
Bugzilla is a usable tool, but it isn't the only tool available.
If there was one tool all developers would be willing to use that would
be a reason why we should switch to whatever tool this is.
cu
Adrian
[1] my Seamonkey knows my passwords for more than a dozen Bugzillas
--
"Is there not promise of rain?" Ling Tan asked suddenly out
of the darkness. There had been need of rain for many days.
"Only a promise," Lao Er said.
Pearl S. Buck - Dragon Seed
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